SecureCore versus RestoreCore
What is the difference between SecureCore and RestoreCore? What services do each provide me, as the customer?
SecureCore: SecureCore works with clients to create customized, actionable disaster recovery plans built around each individual business’s requirements. We provide the most up-to-date, accurate information when and where it’s needed most with disaster planning tools, onsite disaster management and online disaster plans. SecureCore puts the customized “how to’s” of handling emergencies in the palm of your hand, and helps you and your team feel confident and prepared for when the next disaster strikes.
As a SecureCore client, you receive…
- A site-specific disaster implementation plan that is web-based and/or thru smartphone apps (iOS & Android)
- A dedicated SC consultant
- Training on the implementation and execution of your customized plan
- Priority “next truck out” response for emergency service needs from our RestoreCore counterpart
RestoreCore: RestoreCore provides 24/7 emergency services when disaster strikes in the form of fire, flood, leaks, or storms. Specializing in the commercial and multi-family market, RestoreCore is a full-service disaster restoration company prepared to assist with any water mitigation, mold remediation, structure cleaning, board up, roof tarp, or reconstruction needs.
SecureCore + RestoreCore = A trusted partner before, during, and after an emergency:
By calling the SecureCore hotline number, you will receive 24/7 priority emergency response from a team of RestoreCore managers and technicians. They will arrive on site familiar with your SecureCore Standard Operating Procedure, which outlines the service expectations, approval thresholds, and communication needs provided to us by your company. The partnership between SecureCore and RestoreCore allows us to provide you with excellent service before, during, and after a loss at your property.
How is the program implemented?
The program is implemented through a five (5) step process:
Gather corporate information:
We work directly with your corporate team to collect information about a corporate call list, how to handle the media, the details of your Standard Operating Procedure. This allows us to provide consistency to each property.
Collect site-specific information:
We work directly with the property managers to gather information about employee call lists, evacuation instructions, vendor lists, and other property-specific information keys to your customized disaster plan.
Completed by our team or self-administered by your team, we gather directions to important utility locations, shut off instructions and pictures. This information is then uploaded directly into the program where your team can then access it on their phone or computer.
Implementation and training:
We will conduct a roll-out meeting with your teams, with the option of disaster simulation training, so your teams are experienced and comfortable with using the app in a time of need!
Reviews and updates
The SecureCore team will reach out to the staff at each property twice a year to assist in updating any new property or staff information, and assist in any training needs they may have.
How long does it take to get my company/property up and running?
SecureCore set up and configuration will begin within 14 days of receipt of a fully executed agreement. The estimated time to complete all rollouts will depend on the number of sites within the portfolio, timely completion and return of site-specific templates and property availability for scheduled site visits. Average time from kick-off meeting to roll out training is 3 months.
How much time will I be expected to devote to collecting my information?
Site-specific information is collected using an online form. The link is sent to each property to complete the four (4) page form. Completing the form should take under an hour to answer the questions.
What’s a site survey?
A SecureCore consultant will schedule a time to meet with a member of the property maintenance to walk the property to locate and identify all utility shut-offs. Each shut off will be documented as to the location, shut off instructions and one to two photos of the utility and shut off switch/valve.
What does the ongoing maintenance charge cover?
- Dedicated, secure, disruption-resistant mobile app and cloud-based software
- Implementation and ongoing support of the plan
- Ongoing training for new staff
- Twice a year site-specific updates
- Invitations to on-going educational training and seminars
Are there training resources available for my staff and I to use?
There is a link to our training manual on the SecureCore website (www.securecore.com). One-on-one training sessions can be scheduled both in person on via a webinar. Please contact a SecureCore account manager to schedule.
Can I and/or my company get specific training on disaster topics?
Absolutely! Both RestoreCore and SecureCore offer training on a variety of topics, including emergency service topics, such as smoke and fire damage, mold remediation, black water clean up, along with disaster planning topics that include high-rise evacuation and active shooter training. Contact a SecureCore account manager for more information.
Is there a cost for training?
All training is at no cost to SecureCore Priority Response clients.